30-Day Return Policy

If you do not like your new product, which is highly unlikely, you can return it to us within 30 days after purchase in its original condition and packaging. "No questions asked." IT MUST BE UNUSED AND STICKERS STILL ATTACHED.

This option is only for you to see the product in real life and decide if it is as represented on our website www.smael.co.za.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To complete your return we need your order number and proof of purchase.

Please do not send your purchase back to the warehouse, as they need to go to a different destination.

Refunds (if applicable)

If you wish to return a product, kindly notify us by sending an email to support@smael.co.za. Please include your order number in the email and clearly state that you are returning the item under our '30-day return policy'. This will help us expedite the return process for you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund or replacement. If you are approved, then your refund will be processed and paid into your bank account within 30 days.

Late or missing refunds (if applicable)

There is often some processing time before a refund is posted. If you've checked your bank after 30 days and you still have not received your refund yet, please contact us at returns@smael.co.za.

Shipping

You can send it back, by following the instructions in the link, for a replacement or refund if you adhered to the return policy: https://www.smael.co.za/pages/30-day-return-policy.  

To return your product, you can EITHER:

- Use the PUDO system with The Courier Guys, www.customer.pudo.co.za, Select the Door to Kiosk, add your pick up address, then select Kiosk: 10 Market Street, Knysna Kiosk. (R79 for XS box). Marked for attention: LYNDA/SMAEL SA 064 776 8404

If choosing Locker to Locker at the Pudo boxes, pls choose locker: Astron Energy N2 Knysna, 1 Main Rd, Knysna Central, Knysna, 6571 (R49 for XS locker)

- Or Courier using The Courier Guys ONLY: 
The Courier Guys, 10 Market Street, Knysna, 6570. Marked for attention: LYNDA/SMAEL SA 064 776 8404

Please send us an email to support@smael.co.za with your tracking number and your ORDER NUMBER!!

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Please note that there will be a handling, including a courier fee, of R150 for replacement items.