Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
At Smael, we understand the importance of providing a secure and convenient shopping experience for our customers. That's why we offer multiple payment options, including Payfast and Payflex. With Payfast, you can make secure payments using a variety of methods, ensuring that your transactions are safe and reliable. Payflex allows you to shop now and pay later, giving you the flexibility to manage your purchases.

2. How long will it take to receive my order?
Shipping times may vary based on your location. Typically, orders are processed and shipped within 1 business days. Once shipped, delivery times range from 1-3 business days within South Africa.

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3. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a full refund or exchange.

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4. Are your products covered by a warranty?
Yes, our products are covered by a warranty against manufacturing defects. Please refer to the warranty page for specific warranty details.

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5. How can I contact customer support?
Our customer support team is available to assist you via email at support@smael.co.za or by Whatsapp at 064 776 8404.

6. Do you ship internationally?
At the moment, we only ship within South Africa. However, we are working on expanding our shipping options to other countries in the near future.

7. What makes SMAEL products unique?
SMAEL products are known for their high quality, durability, and stylish designs. Each product is carefully crafted to meet the highest standards of excellence.

8. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email, which you can use to track the status of your delivery.

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